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F R E Q U E N T L Y    A S K E D   /   Q U E S T I O N S

Questions about Merchbooth Membership?    |    Questions about Merchbooth printing service?

Frequently Asked Questions for Merchbooth Members.
  1. What is Merchbooth?
  2. What forms of payment can a store member accept?
  3. How secure is this store?
  4. Do I need a PayPal account to purchase from a member's store?
  5. How can I create a store like this?



What is Merchbooth?

Merchbooth an all inclusive promotional company offering everything you need under one roof. From online stores, merchandise services, networking, to show & event postings. Everything & anything you need to promote yourself, your music, apparel, record label & more.

Merchbooth is not responsible for maintaining this store, fulfilling orders, or providing customer support. The owner of this store is responsible for complete management and fulfillment of all orders.

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What forms of payment can a store member accept?

We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

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How secure is this store?

This store uses PayPal for payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

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Do I need a PayPal account to purchase from a member's store?

No, you are not required to have a PayPal account to purchase from this store. If you already have a PayPal account you can use that as well.

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How can I create a store like this?

You can open your own shop here, we provide storefronts for Musicians, clothing companies, record labels, and promoters.

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Frequently Asked Questions for Merchbooth Print Services.
  1. What's the best way to send you artwork?
  2. What brand of shirts are included in your price list?
  3. What is your minimum order size?
  4. What is your average turn around time?
  5. Can you do rush orders?
  6. What types of payment(s) do you accept?
  7. What are my choices for ink & shirt colors?
  8. How do you ship your orders?
  9. Why do dark shirts cost more to print?
  10. I have ideas for what I want printed, can you help create it?
  11. How will I know if my image(s) will be printed where I want them?
  12. Another screen printer gave me a lower quote, can you match their pricing?



What's the best way to send you artwork?

We prefer Adobe Illustrator or Photoshop files. If you cannot send an .EPS or .PSD try to save it as a .Tiff. Also make sure to convert your fonts to a path or outline so we don't run into not having your correct font. If it is a multi-color job, please include all the the separate layers when you email the design. When you design, make sure your artwork is 300 DPI, anything less is going to print out pixilated. We can work with almost anything so if you have an questions, please contact us.

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What brand of shirts are included in your price quotes?

After years of screenprinting, we believe the best basic tee is made by Gildan. We prefer them over other basic tee companies for various reasons. We can also print on Hanes, Anvil, Jerzees, AAA, Fruit of the Loom, most of which will be very close in price, & whichever you prefer. We also offer a huge variety of brands that offer a softer more vintage like tee. You can check our products page for our selections. Please make sure to say what brand shirt you want in your quote request form. If you don't, the quote will be for Gildan tees.

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What is your minimum order size?

The minimum order size as of now is 12 shirts. Don't forget. the more you order the cheaper they get!

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What is your average turn around time?

From the time you approve your artwork, positioning, & payment has been made, we have a quick turnaround time of 3-5 days. Remember, this varies depending on the size on complexity of the order. We will give you an approximate time frame when your order is placed. Please keep in mind sometimes though rare, things do happen. Shirts get back ordered, or if you have a random ink color we don't have in stock, sometimes it has to be ordered. In each case, we would notify you of any problems.

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Can you do rush orders?

We do print rush orders, please contact us with the details and we will let you know how soon we could have it done & shipped to you. There is an additional charge for this in most cases.

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What types of payment (s) do you accept?

As of now we accept credit cards through paypal, and cashiers checks/money orders. We will accept personal checks, but your shirts would not be printed until the check clears.

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What are my choices for ink & shirt colors?

For shirt colors, you can browse our list of shirt brands under the products page, and they will have a list of colors you can choose from. If you don't see it, just ask. For inks, you can choose from just about any color..... from silvers, to golds to neons. We can also match just about any color. Keep in mind, colors vary from different computer monitors so we will try our best to match the color.

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How do you ship your orders?

We ship via UPS ground, and occasionally USPS. We will email you a tracking number once the order ships out. If you are on the road and wish to have the shirts shipped to you somewhere there, we can accommodate to that as well.

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Why do dark shirts cost more to print?

Dark shirts cost more to buy, and are harder to print. For some colors, we have to make a separate "base coat" screen to print first, so the desired color will come out looking correct.

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I have ideas for what I want printed, can you help create it?

Absolutely. Our design prices are very reasonable. First we would gather some information about what you are looking to get printed, the size, font ideas, graphics or images, and email you samples of what we create, and go from there.

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How will I know if my image(s) will be printed where I want them?

Before we print your shirts, we send you a proof via email. This will have all the details of you order and an image of how the printing location will look on the shirt. If you have certain measurements of how you want the image to be placed in any given direction, we can work with that as well.

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Another screen printer gave me a lower quote, can you match their pricing?

It depends. Some screenprinters will cut corners to try to give you a lower price. This ultimately turns out the worst for the customer. Sometimes you get shirts printed poorly, bad artwork, & cheap ink that will fade and deteriorate, or heat transfers to mention a few. We want to print you a shirt that will last and look great in the process. If you can provide us with an invoice of the quote & company name we will see if we can beat their pricing.

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If you have any other questions not answered here, please contact us here.

 



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